116
%
Net Retention Rate
116
%
Net Retention Rate
116
%
Net Retention Rate
116
%
Net Retention Rate
$6 Billion
+
Client ROI Generated
$6 Billion
+
Client ROI Generated
$6 Billion
+
Client ROI Generated
$6 Billion
+
Client ROI Generated
350 Million
+
Anna®'s Scored Calls
350 Million
+
Anna®'s Scored Calls
350 Million
+
Anna®'s Scored Calls
350 Million
+
Anna®'s Scored Calls
28
+
Years of Expertise
28
+
Years of Expertise
28
+
Years of Expertise
28
+
Years of Expertise
Social Assets
Social Assets
Social Assets
Social Assets
Anna®'s Patented Compendium
Anna®'s Compendium is why our customers speed to ROI surpasses any other QA product they have encountered!
Client Projects
Compliance
06
CX Demeanor
01
Efficiency
02
CSAT
03
Resolution
04
Anna®'s Patented Compendium
Anna®'s Compendium is why our customers speed to ROI surpasses any other QA product they have encountered!
Client Projects
CX Demeanor
01
Efficiency
02
CSAT
03
Resolution
04
Conversion/Enrollment
05
Anna®'s Patented Compendium
Anna®'s Compendium is why our customers speed to ROI surpasses any other QA product they have encountered!
Client Projects
Compliance
06
CX Demeanor
01
Efficiency
02
CSAT
03
Resolution
04
Anna®'s Patented Compendium
Anna®'s Compendium is why our customers speed to ROI surpasses any other QA product they have encountered!
Client Projects
Compliance
06
CX Demeanor
01
Efficiency
02
CSAT
03
Resolution
04
Anna® Accurately Predicts Business Outcomes at a 90%+ Certainty!
Anna® uses AI to convert call data into actionable insights that accurately predict business outcomes with a 90%+ certainty!
Client Projects
Information Services
06
Financial Services
07
Outsourcing/Offshoring
08
Restaurants
09
Government Administration
10
Anna® Accurately Predicts Business Outcomes at a 90%+ Certainty!
Anna® uses AI to convert call data into actionable insights that accurately predict business outcomes with a 90%+ certainty!
Client Projects
Airlines and Aviation
01
Hospitals and Health Care
02
Legal Services
03
Insurance
04
Technology, Information and Internet
05
Anna® Accurately Predicts Business Outcomes at a 90%+ Certainty!
Anna® uses AI to convert call data into actionable insights that accurately predict business outcomes with a 90%+ certainty!
Client Projects
Information Services
06
Financial Services
07
Outsourcing/Offshoring
08
Restaurants
09
Government Administration
10
Anna® Accurately Predicts Business Outcomes at a 90%+ Certainty!
Anna® uses AI to convert call data into actionable insights that accurately predict business outcomes with a 90%+ certainty!
Client Projects
Information Services
06
Financial Services
07
Outsourcing/Offshoring
08
Restaurants
09
Government Administration
10
United Airlines: CSAT Compendium
CHALLENGE: Flight change resolution
ROI Timeline
2021-2024
Percentage Increase
238%
United Airlines: CSAT Compendium
CHALLENGE: Flight change resolution
ROI Timeline
2021-2024
Percentage Increase
238%
United Airlines: CSAT Compendium
CHALLENGE: Flight change resolution
ROI Timeline
2021-2024
Percentage Increase
238%
United Airlines: CSAT Compendium
CHALLENGE: Flight change resolution
ROI Timeline
2021-2024
Percentage Increase
238%
American Express: RESOLUTION Compendium
CHALLENGE: Inability to understand merchants & competitors
ROI Timeline
2004-2023
Percentage Increase
+2,194%
American Express: Conversion
CHALLENGE: Inability to understand merchants & competitors
ROI Timeline
2004-2023
Percentage Increase
2,194%
American Express: RESOLUTION Compendium
CHALLENGE: Inability to understand merchants & competitors
ROI Timeline
2004-2023
Percentage Increase
+2,194%
American Express: RESOLUTION Compendium
CHALLENGE: Inability to understand merchants & competitors
ROI Timeline
2004-2023
Percentage Increase
+2,194%
Heath Plan One: CONVERSION Compendium
CHALLENGE: Difficulty responding to demand for customer support during the busy period
ROI Timeline
2021-2023
Percentage Increase
+395%
Health Plan One
CHALLENGE: Difficulties gauging & responding to demand for customer support
ROI Timeline
2021-2023
Percentage Increase
395%
Heath Plan One: CONVERSION Compendium
CHALLENGE: Difficulty responding to demand for customer support during the busy period
ROI Timeline
2021-2023
Percentage Increase
+395%
Heath Plan One: CONVERSION Compendium
CHALLENGE: Difficulty responding to demand for customer support during the busy period
ROI Timeline
2021-2023
Percentage Increase
+395%
Predictive Accuracy
90%
+
Predictive Accuracy
90%
+
Predictive Accuracy
90%
+
Predictive Accuracy
90%
+
Anna® Deployment
4-phased approach
Evaluate
Analyze
Activate
Optimize
Anna® Deployment
4-phased approach
Evaluate
Analyze
Activate
Optimize
Anna® Deployment
4-phased approach
Evaluate
Analyze
Activate
Optimize